The Universal Group has 2,500+ employees across Canada and the US. Its main business is traffic control, which means that 90 percent of its workforce is in the field with high-risk exposure.
To mitigate the risk exposure, Universal implemented an in-depth safety program allowing all workers to access information on what they may be exposed to based on traffic patterns, locations, weather, etc.
This process was implemented through a paper process and a handful of point solutions that did not communicate with one another. This left an unsurmountable burden for safety administrators and overwhelmed field crews.
The different potential safety controls were in the hundreds, taking field crews hours to complete safety documentation before starting their job. This created a disengaged field crew that was driving a bigger and bigger wedge between the office and field crew culture.
The cost alone for each crew to spend 1 to 2 hours pre-shift on safety forms was significantly affecting the business's bottom line.
The Universal Group partnered with SALUS to transform safety management across their businesses. Both businesses' first focus was achieving worker adoption in the field. To accomplish this goal, you needed the workforce to buy into the digital movement. Easier said than done! In reality, the only way to get digital adoption was to provide real value to the worker. Smoke and mirrors do not last.
One of the biggest positives for the success of the implementation was that there was an existing pain around the existing safety process. Taking the time to unpack this pain was resolved with the technology tool, which was imperative to its success.
SALUS was able to create a digital workflow that replicated the physical workflow of the field. Using logic-based, intuitive, and collaborative form generation, SALUS could take what took hours into minutes. This not only cuts down time but also allows a worker to have impactful and relative collaboration with the software. Making sure that what mattered for the task was presented automatically to them, disrupting complacency and providing previously inaccessible knowledge at their fingertips.
Worker buy-in was almost automatic. Safety engagement increased overnight, and now a once fragmented, dataless organization was transformed into an efficient collaborative hive of information.
